Help Desk Specialist - Part-Time/Temporary


This position provides 1st level support to end users on a variety of issues. The Help Desk Specialist identifies, researches, and resolves technical problems (both hardware and software). The focus of this position will be centered on responding to telephone calls, emails and requests for technical support. The Help Desk Specialist documents, tracks and monitors the problem to ensure a timely resolution and communication back to the end user. The Help Desk Specialist also recommends solutions for re-occurring problems. The position involves a high degree of interaction with others, both over the phone and in person. Strong interpersonal skills and ability to provide optimal customer service are required for this position.

Major Areas of Accountability:

  • Respond to inquiries and requests for assistance with the organization's computer systems and PC's/Laptops.
  • Install new computer hardware and software.
  • Troubleshoot hardware and software problems to determine resolution.
  • LAN and phone installation and configuration.
  • Work with other IT areas to resolve problems.
  • Create and maintain end user and desktop documentation.
  • Log and monitor end user requests within the Help Desk software application.
  • Troubleshoot issues regarding company owned wireless phones and PDAs
  • Administer users, groups and security through Active Directory.
  • Management of moderate and reasonable noise volume is required to properly communicate with internal and external customers without compromising others' work space and productivity.
  • Other duties assigned within the scope, responsibility and requirements of the job.

Education, Training and Experience Requirements:

Minimum formal education required: 2-year technical degree in computer science or related field

Minimum number of years of prior job experience required: 0-2 years computer science related experience or equivalent combination of training and work experience with proven ability to manage multiple requests that meet or exceed targeted expectations

Specialized Training requirements: Microsoft Certification MCP, MCSA, or TIA A+ desired

Other Technical Skills required:

  • Proficiency with Microsoft Office applications.
  • Experience in troubleshooting PC operating systems, hardware, application software and access rights.
  • Strong interpersonal, communications, organizational and time management skills.
  • Strong problem resolution skills, accuracy, and attention to detail.
  • Strict adherence to company confidentiality and ethical standards.
  • Experience developing and presenting training to groups is preferred.
Christensen Farms
https://christensenfarms. applicantpro. com

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