Help Desk Analyst I

We have a new opportunity available for one of our clients in Sleepy Eye, MN for a Helpdesk Analyst to join their team! This position provides 1st level support to end users on a variety of issues. The Help Desk Analyst identifies, researches, and resolves technical problems (both hardware and software). The focus of this position will be centered on responding to telephone calls, emails and requests for technical support. The Help Desk Analyst documents, tracks and monitors the problem to ensure a timely resolution and communication back to the end user. The position involves a high degree of interaction with others, both over the phone and in person. If this is something you'd be interested in discussing further, please reach out to Amanda Hennek with Robert Half Technology at (612) 359-4960 or via e-mail at Amanda.hennek@rht.com . How you will make an impact - Spot recurring technical issues and deploy solutions to address the root of the problems - Offer IT support for operating systems, productivity software, and a variety of other applications used internally - Independently investigate and implement solutions to technical issues - Reply and follow up on technical help tickets submitted via phone, email, and walk-ups
Technology doesn't change the world. People do.
As a technology staffing firm, we can't think of a more fitting mantra. We're extreme believers in technology and the incredible things it can do. But we know that behind every smart piece of software, every powerful processor, and every brilliant line of code is an even more brilliant person.
Leader among IT staffing agencies
The intersection of technology and people ? it's where we live. Backed by more than 65 years of experience, Robert Half Technology is a leader among IT staffing agencies. Whether you're looking to hire experienced technology talent or find the best technology jobs, we are your IT expert to call.
We understand not only the art of matching people, but also the science of technology. We use a proprietary matching tool that helps our staffing professionals connect just the right person to just the right job. And our network of industry connections and strategic partners remains unmatched.
Apply for this job now or contact our branch office at 888.674.2094 to learn more about this position.
All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.
? 2018 Robert Half Technology. An Equal Opportunity Employer M/F/Disability/Veterans.
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Req ID: 02300-0010660157
Functional Role: Help Desk/Tech Support I
Country: USA
State: MN
City: Sleepy Eye
Postal Code: 56085-1327
Compensation: DOE
Requirements: - Background in user administration and bug fixing in a client server environment - Firm grasp of basic networking concepts - Eager problem-solver who listens for customer cues and actively resolves problems with grace and integrity - IT support ticketing system experience highly valued - Practical knowledge in installing and configuring operating systems, networked and local printers, and business applications - Microsoft Windows 7/10 experience desired - Experience troubleshooting PC desktop/workstations

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